Shipping policy

Shipping Policy

We ship worldwide from our fulfilment partners.

Order Processing
- Orders processed within 1–3 business days after payment
- Orders placed on weekends processed next business day
- Tracking details emailed once your order ships

Australian Delivery
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days

International Delivery
- USA & Canada: 10–20 business days
- United Kingdom: 10–18 business days
- Europe: 12–22 business days
- New Zealand: 5–12 business days
- Asia Pacific: 8–18 business days
- Rest of World: 15–30 business days

Order Tracking
Tracking number emailed once shipped. Allow 24–48 hours for tracking to activate.

Customs & Duties
International orders may incur customs duties and import taxes. These are the buyer's responsibility and are not included in our prices.

Lost Packages
If your order hasn't arrived within the maximum timeframe, contact us at store@fitisland.com.au and we'll investigate immediately.

Contact: store@fitisland.com.au | North Melbourne, VIC, Australia